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FAQ

HARRELL Real Estate FAQ

What are your office hours?

Our office is open 8 a.m.-5 p.m., Monday – Friday.

What happens if HARRELL Real Estate Services just isn’t working out for me?

At HARRELL Real Estate Services, we will help you fix the problem. If we can’t fix the problem, we will be happy to assist you in your departure.

Where is your office located?

Our office is located at 4315 Lake Shore Drive, Suite M. Waco, TX. 76710. Right next to Chuck’s Pizza & Wings and the Shell gas station.

SALES FAQ

How long will it take HARRELL Real Estate Services to sell my property?

At HARRELL Real Estate Services, we can assist you with pricing and marketing to accomplish your length of sale needed.

How long will it take HARRELL Real Estate Services to sell my property?

At HARRELL Real Estate Services, we can assist you with pricing and marketing to accomplish your desired length of sale.

What does HARRELL Real Estate Services offer for sales?

We will tailor our service to fit your needs. At HARRELL Real Estate Services, our services include, but are not limited to: evaluation of your property, marketing, positioning, “make ready”, showing, etc.

What does HARRELL’s Real Estate sales service cost?

Sales fees range from a flat $1,000.00 to a range of 3%-8%, depending upon your needs. Please contact us for a specific quote.

PROPERTY MANAGEMENT/OWNER FAQ

How do I get out of having HARRELL Real Estate managing my property?

At HARRELL Real Estate, there is no contract for our property management services. This means you, as the owner, can choose to leave at anytime.

How long does my contract with HARRELL Realty Management Systems have to be?

At HARRELL Realty Management Systems, we do not have a contract. We simply provide you a “scope of services” letter addressing our services and the fee we have agreed upon.

What does HARRELL Realty Management Systems do for the management fee?

At HARRELL Realty Management Systems, we tailor our service to the individual needs of the client. We offer services from a very limited range to full-service management. For full-service— your residents/tenants will never know you exist. We have the ability to take care of all the maintenance calls, leasing the property, doing move-out inspections, move-in inspections, evictions, collections, etc.

What does property management service at HARRELL Realty Management Systems cost?

It will generally be a percentage (%) of the rents. However, not all clients have the same needs. Contact us today for a quote to make sure we find a price that works for you.

PROPERTY MANAGEMENT/OWNER FAQ

How do I get out of having HARRELL Real Estate managing my property?

At HARRELL Real Estate, there is no contract for our property management services. This means you, as the owner, can choose to leave at anytime.

How long does my contract with HARRELL Realty Management Systems have to be?

At HARRELL Realty Management Systems, we do not have a contract. We simply provide you a “scope of services” letter addressing our services and the fee we have agreed upon.

What does HARRELL Realty Management Systems do for the management fee?

At HARRELL Realty Management Systems, we tailor our service to the individual needs of the client. We offer services from a very limited range to full-service management. For full-service— your residents/tenants will never know you exist. We have the ability to take care of all the maintenance calls, leasing the property, doing move-out inspections, move-in inspections, evictions, collections, etc.

What does property management service at HARRELL Realty Management Systems cost?

It will generally be a percentage (%) of the rents. However, not all clients have the same needs. Contact us today for a quote to make sure we find a price that works for you.

Rental / Leasing FAQs

How do I open a lock box?

  1. Call our office at (254) 772-8572 and provide us with the following information:
    1. Your name
    2. Your telephone number
    3. Your drivers license number
  2. We will give you a four (4) digit code that will open the lock box.

For more help, watch the video below.
Youtube Link: Check out our video!

How long will it take for me to get my application approved?

During non-peak months, it usually takes 24 hours to get approved. During the summer months, please allow 24-48 hours.

Once I turn in the application and sign the Lease Agreement, how long can I put a hold on the property?

We do not place properties on hold. If your application is approved, you must sign the Lease Agreement within 72-hours. The lease start date must start within 14-days from the date you submitted the application.

Do you allow pets in your properties?

On most of our properties we do, but it would be a good idea to look on our website under the property you are interested in. If you can’t find the necessary information, please give us a call at (254) 772-8572 ext. 102. This is a difficult question to answer due to the fact that it is a case-by-case basis.

Does HARRELL respond to lockouts?

No, if you lock yourself out of your unit you are responsible for hiring our locksmith. If the locksmith has to re-key your unit, you must provide us with a copy of the key as per your Lease Agreement.

Do you accept section 8 housing?

We have very few properties that accept section 8, but occasionally one is available. When we have them available, the listing will either be on our website or on the bulletin board at the Waco Housing Authority.

What are my rental payment options?

You can pay rent online, by mail, or drop it off at our office (including night drop for after hours, nights & weekends).

Maintenance FAQs

What constitutes maintenance after hour’s emergency?

When deciding whether or not emergency maintenance is necessary, consider whether it falls under Fire, Floor or Blood.

For floods—busted pipes, faulty water heater, air-conditioner condensation line, overflowing toilet, etc.—Turn off water IMMEDIATELY, call (254) 772-8572 and press prompt 6.

Things should I check before submitting a maintenance request?

Please check all breakers and GFI switches before calling electrical issues. If these do not have power, please call your electric provider.

Can I schedule maintenance?

Please refer to your Lease Agreement—We do not schedule maintenance. Once a work order is requested, our maintenance vendors will respond in a “time is of the essence” manner. Please leave your keyless deadbolt on the front door unlocked until the vendor has completed their work.

What are some of the things not covered?

Please refer to your Lease Agreement for specifics. We do not supply pest control, batteries for smoke detectors and garage remotes, or a/c filters, etc.

What about nights and weekends?

Again, apply the Fire, Flood or Blood mentality. Only emergency; flood, fire, sewer back-up, call (254) 772-8572 prompt 6 and leave your name, telephone number, address and details of the emergency.

How do I request maintenance?

A maintenance request needs to be in writing, except for emergencies. You can submit a maintenance request via our website, email [email protected], fax to (254) 772-8572 x 100, drop it off at the office, or mail to: 4315 Lake Shore Dr., Suite M. Waco, TX – 76710.